Do I need a referral for your services?

No - If you’re an adult 18 and over, give us a call or email to discuss your concerns further so that we can determine how we can best meet your needs.


What can I expect when I come to my first session?

At HISELER, KELLY & ASSOCIATES you can expect a warm, professional, and confidential space to discuss your concerns. First, we will review our privacy and confidentiality policies and answer any questions you may have. If you are seeing us for treatment services we will listen to you, gather background information, help you with goal setting, and support you in becoming comfortable with the therapeutic process. This might include having you complete questionnaires that can help us fully understand your thoughts/feelings/behaviors, come to potential diagnoses, develop a specialized treatment plan, and establish a baseline to track your progress throughout treatment.  Treatment sessions are normally 50 minutes in length.

If you are coming for a psychological assessment, the length and content of the first session is dependent on the type of assessment you are seeking. We may meet with you on more than one occasion and will likely have you complete comprehensive psychological measures in order to better answer the referral question. More of what you can expect during your assessment process will be answered when you book your appointment.


How much do your services cost?

Psychological services are NOT covered under the Ontario Health Insurance Plan (OHIP).  

The Ontario Psychological Association (OPA) sets a standard hourly rate for psychological services. However, HISELER, KELLY & ASSOCIATES may discuss different rates based on the service being offered. Rates for psychological services are different for individual therapy compared to assessments, and whether the service is general clinical or a specialized forensics matter.  

If eligible, third party payers can cover the cost of your treatment with a registered psychologist. The following are some examples of third party payers:

  • Extended Health Care Benefits

  • Workplace Safety and Insurance Board (WSIB)

  • Canadian Forces 

  • Veterans Affairs Canada (VAC)

  • Non-Insured Health Benefits for First Nations and Inuit (NIHB)

  • Criminal Injuries Compensation Board (CICB)

  • Legal Representative

  • Legal Aid


If you are not eligible for the above, you can pay for the cost of your services by cash, cheque, e-transfer, or credit card.  

Payment is required at the time of service. For psychological assessments, an instalment plan may be available.  

After payment, you will be provided with a receipt that you can submit for reimbursement through your extended health coverage or claim the medical expense on your income tax.

Should you have additional questions regarding payment, please feel free to contact us to discuss further.


My appointment is after 5pm, how do I enter the building?

If your appointment is scheduled after 5pm or on Saturday, you will need to be let into the building by your clinician who will meet at the front door for your scheduled appointment time. 


What happens if I need to miss a session?

At HISELER, KELLY & ASSOCIATES we require 24 hours' notice when it comes to cancelling a session. Missed appointments may include no shows and cancellations with insufficient notice. Missed appointments may require full payment of fees, which will be determined on a case-by-case basis.


What should I do if I am late for my appointment? 

If you are running late for your appointment, please contact your clinician to inform them. You should be aware that your session cannot be extended into the next client’s time. This allows us to respect the time management and scheduling for all other clients and clinicians at HISELER, KELLY & ASSOCIATES. 


What are your office hours?

HISELER, KELLY & ASSOCIATES offer services by appointment only. Our availability includes daytime, evening, and some Saturday appointments.


Is your building accessible?

Our main entrance on George Street has a power door operator. Once inside, there is an elevator directly in front of you. There is a power door operator once you exit the elevator to enter the third floor. Our office is at the very end of the hall, last door on the right. There is not a power door operator on the main suite door. Once inside, the doors are 32 inches wide.

Washrooms: There are multi-stall washrooms in the main hallway before you arrive at the main office door on the right hand side. They do not have power door operators but there is an accessible stall in each, which have grab bars and transfer space next to the toilet.


Parking: The closest parking to the entrance is off George Street on the north side of the building. There is one accessible permit-only space in this lot.


When I arrive, where can I park or how do I get there by public transportation?

By car: There is a parking lot available to clients on the north side of the building with entrance off George Street. If this lot is full, 1h parking is available for free on Dalhousie Street.

By transit: Peterborough Transit city buses have stops just outside our office on either side of George Street.  We are also located a few blocks from the main bus station.


Who do I contact outside of your regular business hours if I am in crisis or feeling suicidal?

HISELER, KELLY & ASSOCIATES are not available 24/7. If you are experiencing a crisis or you're having thoughts of ending your life, call 911 or go immediately to the emergency department of your local hospital. Additional resources include:

Four Counties Distress Line (toll free 24/7):                 
1-866-995-9933
http://cmhahkpr.ca/programs-services/four-county-crisis/

Telecare Distress Centre of Peterborough (24/7):
705-745-2273
http://www.telecarepeterborough.org/

Distress Center Durham (toll free 24/7):
1-800-452-0688
http://www.distresscentredurham.com/

Canadian Association for Suicide Prevention:
https://suicideprevention.ca/need-help/